Influencing Others In Business Environments Essay -- essays research p

Affecting Others in Business Environments All through human progress, the specialty of selling thoughts or items has been a foundation of society. A few people have become experts at this craftsmanship, yielding themselves and their organizations a lot of benefit. Why is it that a few people are greater at this than others? This paper will investigate the different parts of nonverbal correspondence in selling (or affecting others to purchase) and in prospective employee meet-ups by looking at in detail the different parts of proximics, haptics, physical engaging quality, and other nonverbal prompts that impact individuals to state yes. Antiquities and neighborhood condition      Several contemplates have introduced proof on the side of the hypothesis that "dressing for success" influences one's capacity to impact others. One study found that individuals wearing suits versus individuals wearing easygoing or common laborers garments really influences a subject's probability of noting a question accurately. In this examination, an individual wearing a suit had a 77% percent possibility of getting cash came back to them, while those dressed coolly or in working outfits had a 38% possibility (Bickman, 1971). This investigation recommends that a individual's status influences how well they are gotten by the individual they are attempting to impact, and along these lines their probability of having the option to impact them into purchasing a thought or item.      Seating plans can influence ones capacity to impact others. Guest plans that are more like each other have a more noteworthy impact and lead to a less unfriendly condition than when individuals are situated inverse of one another (Sommer, 1967). Sommer found that when a relationship is of a serious nature (for example bartering circumstances, for example, work contract understandings) there is an inclination for this style of seating since it "reflects a craving to acquire data about one's competitor." Another examination recommended round tables help to "increase casualness and sentiments of closeness in comparision to square or rectangular tables" (Sommer, 1965). Dawson (1986) proposed having the individuals from the arrangement scattered, that is, have intermixing the restricting individuals together helps smooth over exchanges.      Placing curios in the arranging condition can have influences on the exchange. A blossom, vas... ...an introduction. Different examinations have demonstrated that an individual turns out to be all the more willing to "sign petitions or complete surveys, to help with scoring inventories, and to support a questioner get dropped questionnaires" (Crusco, 1984). Henceforth, the shaking of hands at the start of a conference to encourage positive attitude and collaboration (Dawson, 1986). End      The job of nonverbal correspondence inside conferences ought not be over-appraised. Nonverbal conduct assumes a job and can help with achievement in exchanges, yet isn't the be all, end all to haggling effectively. In any case, monitoring damaging somebody's very own zone or realizing that when generally will be calm is as significant as recognizing what to state. When all is said in done, progressively effective persuaders were seen as grinning, gesturing, and motioning at appropiate minutes during a conference or prospective employee meet-up (Edinger, 1983). What is critical to recollect is to realize when to utilize these different signs to your advantage, and to know not to abuse them. Explicit exploration in this field was hard to track down, and more examination is required before more prominent and increasingly point by point ends can be drawn.

Television and Internet Essay Example | Topics and Well Written Essays - 2000 words

The generic environments in which Akzo Nobel

This paper has having the option to investigation the corporate business activities of Akzo Nobel investigating its systems for increasing serious advantage.The conventional situations in which Akzo Nobel works from, for example, the monetary, political, mechanical, sociological and serious conditions have affected in the decision of methodology embraced by the business.Giving the degree of rivalry in the business where Akzo Nobel works, to keep up showcase lead it has worked a nonexclusive technique that has to do with cost viability. Akzo Nobel has severally used mergers and acquisitions to increase monetary advantage.The paper likewise shows vital and financial execution by Akzo Nobel through various received key structure. Proposals were made for approaches to additionally fortify the company’s tasks through its received strategies.INTRODUCTIONAkzo Nobel association is a world driving association with settled organizations that controls its business activities, in the vari ous regions it works in. the association is an enhanced, multicultural and genuinely worldwide association with exercises in pharma - items, coatings and chemical.The Akzo Nobel association was established in 1911, and has its home office in Arnhem, Netherlands. With its operational divisions, the association over numerous decades have worked in four significant divisions, these are in human medicinal services items, creature social insurance items, coatings and gasping, and concoction products.The association in every one of its segmental tasks has been a worldwide pioneer and an easily recognized name to be dealt with. As indicated by Narula and Hoesel, (1999:44), â€Å"Among the substance endeavors AKZO (today AKZO NOBEL) is likely the most popular of the Dutch multinationals.In its human social insurance division, Akzo Nobel works as an innovation based organization, which gives medicinal services items through its broad research, advancement, assembling, deal, and administrati on of human wellbeing items. In its creature social insurance items, the association takes part in remedy of meds, veterinary items and dynamic pharmaceutical ingredients.In the organization’s medicinal services items, its human services items are dealt with by its Organon Company. This was coordinated with Diosynth in 2005 for powerful activity. The creature social insurance items are taken care of by the Intervet Company. The Intervet business is the third biggest creature wellbeing organization on the planet (Walker, 2004). The Akzon Nobel association in its Pharma division has used the two its Organon and Intervet Company’s mastery and skill, utilizing their specialized, administrative and item improvement limits in doing its immunization and other pharmaceutical activities.For model in 2002, the association through its Nobilon Company creates and produced human antibodies on a worldwide scale. The Akzo Nobel covering portion produces paints, completions, stains, a nd engineered saps for modern applications, proficient painters, and the do-it-without anyone else's help area. Its’ item region incorporates beautifying/design paint, vehicle resurfaces, fluid and force coatings for mechanical use, marine and yacht coatings, defensive coatings, aviation coatings, and modern and buyer cements (ibid).The third region of activity for Akzo Nobel is the concoction portion. This is comprised of a blend of strength, utilitarian, and shared characteristic synthetic dependent on the creation of specific sections in the compound business. Its items comprise of mash dying synthetic concoctions; claim to fame gums; surfactants and unsaturated fats; water treatment synthetic concoctions; chlorine and scathing pop; polymerization impetuses; and salt for electrolysis; other compound enterprises; food applications; and buyer use (ibid).The Akzo Nobel association is comprised of 500 organizations which are recorded on both the Euronext Amsterdam and NASDAQ s tock trades. The association principally works in Europe, North America, Latin America, Asia, the Middle East, and Africa. It has a workforce of around 61,500 individuals and a region of its business in 13 specialty units, with working auxiliaries in excess of 80 nations (ibid).Strategic Social And Economic AnalysisThe SWOT examination is an authentic device to be utilized in dissecting the Akzo Nobel key social and financial investigation.

Psychological and Sociological Theories of Domestic Violence

Abusive behavior at home is a wrongdoing that happens consistently inside the United States. It claims a huge number of casualties every year. There is certainly not a particular reason to set up why aggressive behavior at home happens. In any case, it has been recorded that abusive behavior at home is a result of physical, passionate, sexual, mental, and some other types of torment or torment that the specific abuser wishes to utilize to pick up control or control over their casualties (Gosselin, 2005). Because of the multifaceted nature of this wrongdoing, numerous criminologists and socialologists have examined its causes and the impacts so as to decide social strategies and extra speculations to all the more likely comprehend the causation of aggressive behavior at home. The social arrangements and hypotheses that are created from this exploration can all the more likely clarify, instruct, and help the survivors of residential maltreatment, the legal framework, and law implementation on the best way to increase a more clear comprehension with respect to the connection between wrongdoing causation, criminal conduct, and household misuse (Greene, Heilburn, Fortune and Nietzel, 2007). Above all, the truly necessary research and information will enable law implementation with the genuinely necessary information to react and battle the developing pandemic of aggressive behavior at home. Wrongdoing hypotheses can be gathered into four classifications: natural, sociological, mental, and social-mental. Every one of these hypotheses have helped the criminal equity framework by giving explicit information and information that has been useful with the foundation of laws (explicit laws that fit the wrongdoing of abusive behavior at home, for example, the following law), condemning practices (diverse discipline rules for demonstrations of residential maltreatment that vary from non-local circumstances), and social approaches (help and training for misuse casualties) (Greene, Heilburn, Fortune and Nietzel, 2007). Notwithstanding existing hypotheses, new speculations are created dependent on the examination finished up from contemplates including wrongdoing casualty insights and discipline of guilty parties. These hypotheses are set up in wants to build up an unfortunate obligation for local maltreatment. Ideally, there will be a hypothesis created to end the endless loop of misuse so the activities of an abuser can be recognized before deadly occurrences of misuse start. When alluding to the causation of aggressive behavior at home, beyond what one hypothesis can aid the clarification of its causation. As I would see it, the sociological hypothesis and the mental hypothesis best clarify the causation of residential maltreatment. The sociological hypothesis, also called the social hypothesis, accepts that crooks carry out wrongdoings because of social powers, social contrasts, explicit strict convictions, as well as because of their environmental factors (low pay or neediness stricken zones) (Gosselin, 2005). The sociological hypothesis contains two subtopic speculations which are called auxiliary and subcultural hypotheses. The basic hypothesis, which applies to abusive behavior at home, accepts that people who have low or absence of instructive chances, a low salary status, or potentially an absence of network support are powerless to pick an existence of crime (Greene, Heilburn, Fortune and Nietzel, 2007). This hypothesis identifies with abusive behavior at home, since it has been built up that financial pressure is a trigger for misuse, just as, social contrasts. Wrongdoers that experience the ill effects of loss of business, neediness, restricted access to money or credit, or that have somebody who is subject to them exclusively for help are, on occasion, activated by the worry and lash on the casualty in a physical or enthusiastic way which brings about household misuse (Gosselin, 2005). Social contrasts, for example, convictions that ladies are second rate compared to guys or ladies are the property of guys, have additionally started episodes of abusive behavior at home which have guaranteed casualties in the United States as well as around the world. An extra hypothesis that falls under the umbrella of the sociological hypothesis which, as I would like to think, clarifies abusive behavior at home is the normal decision hypothesis. The objective decision hypothesis has laid the basis to build up a superior comprehension with respect to social and monetarily determined conduct (Schacter, Gilbert, and Wegner, 2009). This hypothesis accepts that an individual will pick criminal conduct by â€Å"free will† subsequent to weighing out the prizes and advantages sections the outcomes or discipline for their conduct (Gosselin, 2005). Fundamentally, the abuser will pick aggressive behavior at home as a way to the end since they feel control and mastery is vital so as to exist together inside close to home connections. Then again, if the guilty party accepts the dangers exceed the capacity accomplish individual addition, control, or fulfillment, the individual may decide not to submit the maltreatment (Schacter, et al. , 2009). I accept this hypothesis clarifies the restriction an abuser shows when they cautiously select the kind of misuse controlled to their casualties and the timeframe they decide to sanction the maltreatment. Most abusers won't straightforwardly misuse their casualties before others so as to hinder identification. Discovery isn't a possibility for most abusers, since they know about the results of their activities. A second case of a hypothesis that would clarify aggressive behavior at home would be the social learning hypothesis. This hypothesis falls under the class of the mental hypothesis. The social learning hypothesis is the most important hypothesis that applies to criminology. â€Å"Behavior is bolstered by remunerations and quenched by negative responses or punishments† (Siegel, 2007, p. 109). The social learning hypothesis accepts individuals are not brought into the world with the capacity to act in a brutal way. In any case, scholars recommend and accept forceful and vicious conduct is found out through perception, educational experience, and society which will make an individual be forceful and savage to other people (Siegel, 2008). It is additionally accepted the conduct shows in small kids when they are exposed to savagery and/or animosity they see from grown-up good examples. What's more, social realizing scholars accept this conduct is found out through a procedure called conduct displaying/alteration. The investigation of conduct is principal, so as to set up a structure of comprehension with respect to the inspiration driving the abuser’s crime. Social demonstrating/adjustment can be portrayed in three guideline sources that cause criminal conduct. The sources are family collaborations, connections with broad communications, and natural encounters (Gosselin, 2005). Understanding conduct alteration is significant so as to fathom the main driver of crime. As I would like to think and involvement in managing guilty parties, the idea of social change assists with bettering comprehend local maltreatment when it happens from the hands of a past casualty who has gone to an existence of culpable. There are various abusers who guarantee to have experienced issues relating to associations with family, had unfriendly cooperations with broad communications (erotic entertainment), or have endured unfavorable natural encounters (destitute or jobless) that have made them come up short on the abilities expected to keep up a profitable relationship inside society. The investigation of family cooperations has demonstrated that forceful kids are a piece of a family whose individuals utilize comparative strategies with others, in this manner, embedding the seed for future maltreatment. Furthermore, examines in regards with the impacts that broad communications have on people has demonstrated that computer games, TV, and different broad communications that portrays savagery in a remunerating way, impact the conduct of a person in various manners that can bring about future criminal conduct (Siegel, 2008). Finally, natural examinations in regards to he impacts society and culture have on an individual, has given information that closed people from low pay regions, which are filled with wrongdoing, are inclined to act forcefully more so than people who hail from regions with lower crime percentages (Siegel, 2008). Along these lines, perception and educated conduct will lay the preparation for proceeded with forceful conduct which may stay with a per son all through adulthood. At long last, worry because of watching antagonistic conduct as well as the mental or enthusiastic impacts of scholarly conduct can be an impetus for a person to apply what they have realized by taking part in criminal acts. This may cause rehashed patterns of criminal, forceful, or fierce conduct (Siegel, 2008). As we have gained from household misuse occurrences, various abusers do originate from low pay regions, have suffered worry from the perceptions and educated conduct of others, have social contrasts, and additionally were recently defrauded in the course of their life. The pattern of abusive behavior at home is another model that is bolstered in the mental hypothesis class. From the past clarification, it is consistent to presume that the social learning hypothesis recommends the pattern of aggressive behavior at home can be clarified by the social learning hypothesis. Through learning the shortcomings and watching the inadequacies of a potential casualty, the abuser will utilize their insight to establish misuse. The pattern of viciousness hypothesis, which falls under the mental hypothesis class, accepts there is â€Å"substantial proof that a generational pattern of savagery happens in local assaults† (Gosselin, 2005, p. 77). Numerous abusers will concede that they have been exposed to various components, for example, being a survivor of previous maltreatment on account of a close relative, have watched the impacts of maltreatment on others, or experienced pressure that permitted them to accept misuse is an unfortunate obligation. Individual decision, as alluded to by the sound decision hypothesis, recommends the abuser understands the circumstances and end results of their activities by the particular strategies they decide to dispense the maltreatment. In outline, the specific causation of abusive behavior at home is a puzzle. The valid and accurate thinking utilized by an abuser will remain insi

Business Research for Decision Making Essay Example | Topics and Well Written Essays - 250 words

Business Research for Decision Making - Essay Example both of his children are not quick to emulate his example and the discussion results over the ramifications of family control on the general execution of the Larouche Candy Company (Bougie and Sekaran, 2013). Hence, they employed an outside specialist, Paul Thomas Anderson, to lead a business inquire about on the organization. A business explore is a procedure that is objective and deliberate where one assembles record and dissects information with the point of settling on an educated business choice. The venture done on the organization is an exploration venture since it will contemplate the upsides and downsides of maintaining a privately-run company. Paul will give proof to show the distinction in execution between family claimed business and non-family possessed business. Truly family possessed organizations despite everything stay serious in the market and their presentation is practically like different organizations (Barontini and Caprio, 2005). It is acceptable that they chose to recruit an outer advisor to look into on the Larouche Candy Company. Outside specialists can give an educated choice that isn't one-sided. Luc can give information on the business execution in the years it has been passed on the ages. This will help Paul as he contrasts the information and other contending organizations. The essential research can assist Paul with taking care of the issue in the organization. This is on the grounds that examination shows that family claimed organizations perform when the relative doesn't hold an official position (Allouche, 2008). Subsequently, one of Luc’s children can assume responsibility for the business, however let someone else settle on choices about its

Writing Research Papers

Writing Research PapersWriting research papers is often a daunting task for an academic, but it is one that is absolutely essential for a good PhD. The writing of research papers will often be handled by a committee, or a committee of experts, depending on what type of project it is and where you are in your PhD. Writing research papers should never be done in isolation. It needs to be part of a larger strategy for achieving a PhD.A research paper should be written as an academic writing exercise, with the aim of arriving at a particular conclusion. In addition, your paper should have a thesis statement, which is the basic argument or the core of your paper. Your main goal should be to achieve a publication or dissertation. Without a publication or dissertation, your research career is very unlikely to progress.Writing research papers has many steps, each of which is important. Firstly, you need to decide exactly what question you want to answer. This is the first step in how to writ e a research paper. You can use your own goals, or the goals of other people involved in the research project, or even the plans they have for publishing their results. Always keep the purpose of your study clear from the start.Research papers should contain three parts: First, there should be a strong thesis statement. Then there should be a few short paragraphs summarizing the topic, and concluding with a brief summary of the paper. Finally, the paper should be about 25 pages long, to give readers some idea of the length.To make the process of writing a research paper easier, you should try to write it all in the same way, using the same methods, in the right way. However, in order to do this, you should consider what you know about how to write a research paper. You should also consider what the professional in this field thinks about your paper. Another point to consider when writing a research paper is how to present your findings. Once you have done your thesis, you will be fa miliar with the format. This will also be the best place to start with the presentation of your findings. You can tell how good the research was, what conclusions can be drawn, and what steps you will need to take to make the publication and dissertation of your PhD possible. If possible, try to make your presentation as impactful as possible.Research papers are generally long, but it does not have to be. You will not only be delivering your findings to someone, but also having the ability to collect them, store them, and develop your presentation. You will want to publish your research report in such a way that is meaningful to others. It should be something that is widely read, used, and cited, and used in what situations.Lastly, when you are writing a research paper, you will want to be as clear as possible. This means that the paper should be simple, yet a bit technical at the same time. Make sure that you carefully list all of your sources, the methods used, and the end result.

Study of Coca Colas Quality Management System - Free Essay Example

Coca-Cola was founded in 1886 by pharmacist Dr John S Pemberton in Atlanta, Georgia. Coca-Cola Company is the worlds largest marketer, distributor and manufacturer of non-alcoholic beverage syrups and concentrate, and produces close to 400 brands. This report will describe the organisations current quality management system and how effective this is at meeting with product demands and consumer needs. Recommendations about how the system can be improved will also be outlined. Currently, the Coca-Cola Company is based in Georgia with subsidiaries all over the world with a strong product portfolio including well known brands such as, Sprite, Coke Zero, Fanta, Oasis, Abbey Well water and Powerade (Coca-Cola, 2010). Coca-Cola Enterprises Ltd in Edmonton, is the local bottler responsible for the distribution, manufacturing, trade marketing and sales of the brands throughout UK, this is the system that will be discussed throughout this report. However, this system is likely to be replicated throughout the organisation both in the UK and abroad. Analysis of Coca-Cola Coca-Cola drinks come in a variety of different packaging formats including glass, aluminium cans and plastic bottles (Coca-Cola, 2010). As the company expands its supplier base and beverage portfolio to meet the increasing demands of developing and growing markets around the world, regulatory scrutiny and consumer expectations continue to rise. Coca-Cola (2010) states that the global nature of its business requires that the Coca-Cola system has the highest standards and processes to ensure consistent quality from its concentrate production to its bottling and product delivery. Coca Cola (2011) states that to ensure such consistency and reliability, the Coca-Cola system is governed by the Coca-Cola Operating Requirements (KORE). This system enables Coca-Cola to address growth plans by creating an integrated quality management program which holds all operations to the same standards of production and distribution of beverages. The current management system, KORE, aims to ac hieve the highest standards in product quality, health and safety and environmental standards at Coca Cola. The Quality Management system It is very important that each product that Coca Cola produces is of a high quality standard to ensure that each product is exactly the same. This is important as the company wants to meet with customer requirements and expectations. With the brand having such a global presence, it is vital that these checks are continually consistent. The standardised bottle of Coca Cola has elements that need to be checked whilst on the production line to make sure that a high quality is being met. The most common checks include ingredients, packaging and distribution. Much of the testing being taken place is during the production process, as machines and a small team of employees monitor progress. It is the responsibility of all of Coca Colas staff to check quality from hygiene operators to product and packaging quality. This shows that these constant checks require staff to be on the lookout for problems and take responsibility for this, to ensure maintained quality. Coca-cola uses inspectio n throughout its production process, especially in the testing of the Coca-Cola formula to ensure that each product meets specific requirements (Coca-Cola, 2011). Inspection is normally referred to as the sampling of a product after production in order to take corrective action to maintain the quality of products (Summers, 2009). Coca-Cola has incorporated this method into their organisational structure as it has the ability of eliminating mistakes and maintaining high quality standards, thus reducing the chance of product recall. It is also easy to implement and is cost effective. Coca-cola uses both Quality Control (QC) and Quality Assurance (QA) throughout its production process. QC mainly focuses on the production line itself, whereas QA focuses on its entire operations process and related functions, addressing potential problems very quickly (Summers, 2009). In QC and QA, state of the art computers check all aspects of the production process, maintaining consistency and qual ity by checking the consistency of the formula, the creation of the bottle (blowing), fill levels of each bottle, labelling of each bottle, overall increasing the speed of production and quality checks, which ensures that product demands are met (Muirhead, B. 2011). QC and QA helps reduce the risk of defective products reaching a customer; problems are found and resolved in the production process (Summers, 2009), for example, bottles that are considered to be defective are placed in a waiting area for inspection (Muirhead, B. 2011). QA also focuses on the quality of supplied goods to Coca-cola, for example sugar, which is supplied by Tate and Lyle. Coca-cola informs that they have never had a problem with their suppliers (Muirhead, B. 2011). QA can also involve the training of staff ensuring that employees understand how to operate machinery. Coca-Cola ensures that all members of staff receive training prior to their employment, so that employees can operate machinery efficiently. M achinery is also under constant maintenance, which requires highly skilled engineers to fix problems, and help Coca-cola maintain high outputs. Every bottle is also checked that it is at the correct fill level and has the correct label. This is done by a computer which every bottle passes through during the production process. Any faulty products are taken off the main production line. Should the quality control measures find any errors, the production line is frozen up to the last good check that was made. The Coca Cola bottling plant also checks the utilisation level of each production line using a scorecard system. This shows the percentage of the line that is being utilised and allows managers to increase the production levels of a line if necessary (Muirhead, B. 2011). Coca-Cola also uses Total Quality Management (TQM), which involves the management of quality at every level of the organisation, including; suppliers, production, customers etc (Summers, 2009). This al lows Coca-cola to retain/regain competitiveness to achieve increased customer satisfaction Hradesky, J. (1992). Coca-cola uses this method to continuously improve the quality of their products. Teamwork is very important and Coca-cola ensures that every member of staff is involved in the production process, meaning that each employee understands their job/roles, thus improving morale and motivation, overall increasing productivity (Summers, 2009). TQM practices can also increase customer involvement as many organisations, including Coca-Cola relish the opportunity to receive feedback and information from their consumers. Overall, reducing waste and costs, provides Coca-cola with a competitive advantage (Muirhead, B. 2011). The Production Process Before production starts on the line cleaning quality tasks are performed to rinse internal pipelines, machines and equipment. This is often performed during a switch over of lines for example, changing Coke to Diet Coke to ensure that the taste is the same. This quality check is performed for both hygiene purposes and product quality. When these checks are performed the production process can begin. Coca Cola uses a database system called Questar which enables them to perform checks on the line. For example, all materials are coded and each line is issued with a bill of materials before the process starts. This ensures that the correct materials are put on the line. This is a check that is designed to eliminate problems on the production line and is audited regularly. Without this system, product quality wouldnt be assessed at this high level. Other quality checks on the line include packaging and carbonation which is monitored by an operator who notes down the values to ensure they are meeting standards. To test product quality further lab technicians carry out over 2000 spot checks a day to ensure quality and consistency. This process can be prior to production or during production which can involve taking a sample of bottles off the production line. Quality tests include, the CO2 and sugar values, micro testing, packaging quality and cap tightness. These tests are designed so that total quality management ideas can be put forward. For example, one way in which Coca Cola has improved their production process is during the wrapping stage at the end of the line. The machine performed revolutions around the products wrapping it in plastic until the contents were secure. One initiative they adopted meant that one less revolution was needed. This idea however, did not impact on the quality of the packaging or the actual product therefore saving large amounts of money on packaging costs. This change has been beneficial to the organisation. Continuous impro vement can also be used to adhere to environmental and social principles which the company has the responsibility to abide by. Continuous Improvement methods are sometimes easy to identify but could lead to a big changes within the organisation. The idea of continuous improvement is to reveal opportunities which could change the way something is performed. Any sources of waste, scrap or rework are potential projects which can be improved. The successfulness of this system can be measured by assessing the consistency of the product quality. Coca Cola (2011) say that Our Companys Global Product Quality Index rating has consistently reached averages near 94 since 2007, with a 94.3 in 2010, while our Company Global Package Quality Index has steadily increased since 2007 to a 92.6 rating in 2010, our highest value to date. This is an obvious indication this quality system is working well throughout the organisation. This increase of the index shows that the consistency of the products is being recognised by consumers. Customer Satisfaction Coca-Cola controls its customer satisfaction by having a code on the bottles it produces. This means that if there is a fault, then that code can by entered into the Coca-Cola database and they can find out what plant it was produced at and where it was distributed to. This helps customer satisfaction because if there is a faulty group of Coke bottles then they can be recalled before any other customers find problems with a particular batch of Coke products. They also have an OTIF rating system for distributors (OTIF stands for on time in full) (Muirhead, B. 2011). External customers, such as distributors can rate Coca-Colas delivery based on, if it was on time and the full stock was delivered. Coca Cola also use mystery shoppers to examine the quality of the products and how satisfied customers are with those products (Muirhead, B. 2011). Corporate Social Responsibility As part of the quality system, factors such as corporate social responsibility are important as many organisations have a number of roles and responsibilities that they must adhere to, to ensure they provide high levels of quality and customer satisfaction. A large organisation, such as Coca-cola will normally compile a document stating the companys Corporate Social Responsibilities (CSR). A CSR is integrated into the business model, which helps to self regulate a company. The CSR must comply with law, ethical standards and international norms (Crane, A. et al. 2009). Coca-colas responsibilities include; beverage benefits, active healthy living, community, Energy and climate, sustainable packaging, water stewardship and workplace (coca-cola, 2011). Overall, Coca-cola takes quality very seriously, and ensures that the company meets the requirements and consumer expectations in the market place. Coca Cola have considered the need to meet with environmental standards in both t heir product design and the production process. These standards were implemented in the production area we witnessed firsthand. These implications are important factors during the design and development of new products, packaging, production processes and factory facilities. Coca Cola abide by the ISO14001 guideline in order to implement, maintain and improve an environmental management system (The ISO 14000 Environmental Management Guide) (Coca-Cola Enterprises Ltd, 2011). One of the main environmental initiatives taken up by Coca Cola was Water Stewardship in which the company aims to improve their water efficiency by 20% by 2012. Water is used by Coca Cola for production processes such as cleaning, heating and cooling. The overall aim of these factors is to minimize the cost of producing new and existing packaging without compromising the product. However, at the Edmonton factory was struggling to meet with this level of stewardship at present. The Times 100, (2010) st ates that taking action on the conviction that education is the key to changing behaviours and attitudes, Coca-Cola supports a large number of litter prevention organisations around the world, such as the Tidy Britain Group and Coca-Cola Great Britain receive the Groups top award in 1992 in recognition of over 20 years of support. Criticisms of Coca-Cola In 1999, Coca-cola released Dasani bottled water onto the shelves, which ended up turning into a disaster for Coca-cola and as a result was taken off the shelves. There were speculations over the quality of the water and that Coca-cola had simply filled each bottle with purified tap water. It has been stated by BBC news (2004) that the water is that of the mains supply from Coca-colas plant in Kent. This bad press put Coca-Colas brand into a bad light and raised questions over the quality provided to consumers. As stated in their CSR, Coca-cola takes its environmental policy very seriously in the UK, however, it could be considered that the company is exploiting developing countries, taking advantage of their lack of laws and regulations and corrupt governments. The Guardian (2006) reported that Coca-cola had been accused of polluting a lagoon in Africa, by pumping untreated waste into the water and killing fish. Despite Coca-Colas clear statement in their CSR that they look to help steward the environment, they are failing to show that they can maintain environmental quality standards outside of the UK and other developed countries, which can as a result reduce consumers trust in the company. Recommendations Based on the findings of this report, it seems that Coca-Cola has an efficient and productive quality management system. However, some recommendations can be made which Coca Cola could consider in both the short and long term. The Coca-Cola Company has high uncertainty about the usage of raw materials, which is used to create their products. This may not be an issue at present but with raw material supplies becoming increasingly scarce there could be pressure to use more recyclable materials. The company faces criticism of health and safety and packaging obligations, which can affect the social image of the company. Therefore, the use of continuous improvement is significant concept within the quality management system and the business should look to find the most recyclable packaging available. Although this could help reduce their carbon footprint, different materials may affect the quality of products and the cost of production. This is something that would need to be considered by the company. This may not be the best option financially in the short term but could boost social image in the long term. Conclusion The educational visit to Coca Cola Enterprises and the research conducted via other sources suggest that the company has a very efficient and productive quality management system. The global presence that Coca Cola has means that its quality system needs to maintain a high level of consistent products which meets the standards expected by its consumers worldwide. Research shows that the system in place enables Coca Cola to measure all parts of the production process with large success. This is reflected in the Companys Global Product Quality Index rating which has consistently reached 94%. The effectiveness of this system allows for the organisation to profit by creating various distribution centres all over the world, applying the same quality principles. Without this quality system in place, Coca Cola may have found it tougher to penetrate international locations. One important aspect to Coca Cola is their brand image and this quality system does its best to promote this image pr oviding checks throughout the production process. Other ways in which Coca Cola tries to increase its social standing is by adopting sustainable approaches to environmental initiatives. These factors are important to maintaining quality in the design and development of new products, packaging, production processes and factory facilities. The water stewardship scheme is an example of this. However, the recommendations suggested provide Coca Cola with some areas to consider. Environmental and social factors which are likely to influence the quality system are the most important recommendations. Continuous improvement throughout the organisation could offer some ideas about these issues which could maintain or improve upon the current product quality index rating. Nonetheless the current system in place seems to be extremely effective and allows Coca Cola to distribute its products on a global scale producing consistently high products with rare cases of defection. It is clear that the system has gone through various transformations that have improved the way in which quality is managed and without these changes, customer demand would struggle to be achieved. References BBC News (2004) Soft drink is purified tap water (?online?) Available at: https://news.bbc.co.uk/1/hi/uk/3523303.stm (?Accessed on 20th March 2011?) Coca-Cola (2010) Introduction to our business. (Online) Available at: https://www.coca-cola.co.uk/about-us/introducing-our-business.html (Accessed:13th March, 2011) Coke Education (2009) Coke Education Production Video Accessed 16th March 2011 (online) at: https://www.cokeeducation.co.uk/resources.html Coca Cola eKOsystem (2002) https://www.thecocacolacompany.com/citizenship/eKOsystem.pdf (Assessed 18th March 2011) Coca-Cola Enterprises Ltd (2011) Corporate Responsibility and Sustainability (online) Available at: https://www.cokecce.co.uk/corporate-responsibility.aspx (Accessed on: 21st March 2011) Guardian (2006) Has Coke become the new  McDonalds (online) Available at: https://www.guardian.co.uk/media/2006/aug/18/marketingandpr.business (Accessed on 20th March 2011) ISO 14001 Environmental Management (20 02) https://www.iso14000-iso14001-environmental-management.com/iso14001.htm (Assessed 18th March 2011) Muirhead, B (2011) Coca-Cola Enterprises Ltd. Edmonton. In Communitcation. February 22nd 2011 The Times 100 (2010) Examples of environmental initiatives. (Online) Available at: https://www.thetimes100.co.uk/case-studycorporate-citizenship-and-the-community3-81-11.php (Accessed: 17th March, 2011) The Coca Cola Company-Quality (2011) https://www.thecoca-colacompany.com/citizenship/quality.html (Assessed 18th March 2011)